At Tambulyaa.com, we strive to ensure that our customers are completely satisfied with their purchases. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations.

1. Order Cancellation

Cancellation Period: You may cancel your order within 24 hours of placing it.

How to Cancel: To cancel your order, please provide your order number and reason for cancellation. We will confirm the cancellation via email.

After 24 Hours: Orders that have been processed for shipping cannot be canceled. Please refer to our return policy for information on returning products.

2. Refund Policy

Eligibility for Refunds: To be eligible for a refund, you must meet the following criteria:

  • The item must be unused and in its original packaging.
  • The request for a refund must be made within 30 days of receiving the product.

How to Request a Refund:

  1. Contact us at [contact email] to initiate the refund process.
  2. Provide your order number and a brief description of the issue.
  3. We may request photos of the product for verification.

Refund Process: Once your request is approved, we will process your refund within 7-14 business days. The refund will be issued to the original payment method used at the time of purchase.

Non-Refundable Items: Certain items may not be eligible for a refund, including:

  • Custom or personalized products
  • Sale items or gift cards
  • Items damaged due to misuse or neglect

3. Exchanges

If you received a defective or incorrect item, we will gladly replace it. Please contact us within 30 days of receipt to initiate an exchange.

4. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.

5. Damaged or Lost Items

If your item arrives damaged or is lost during shipping, please contact us immediately. We may require documentation or photographs of the damaged item to process your claim.

6. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.